We receive very few complaints and always try and resolve them swiftly and amicably but we are covered by the Financial Ombudsman Service. Private customers and micro-organisations may pursue complaints with the Financial Ombudsman Service if we cannot resolve them. Further information is on the Financial Ombudsman Service website.
Online Dispute Resolution
If you have a problem with something you buy online, you may be able to use the Online Dispute Resolution website to try and reach an out of court settlement.
Please read these terms carefully – they apply to your use of this website. By proceeding with access to our website you are deemed to have accepted these terms.
The pages on this website are intended for access and use by UK residents only and comply with appropriate UK legislation and regulation.
If you are accessing this website from outside the UK, local legislation may not permit us to provide products for you in your own country.
aQmen Underwriting, Recruiter Cover and CaSE Insurance are trading styles of aQmen Ltd.
Access to the site and our rights in it:
We are the owner of all copyright, design right, database rights and all other intellectual property rights in the content of this Site unless otherwise stated.
You are permitted to access and use this site for personal, non-commercial use only. You may not access or use this site for any commercial purposes or otherwise exploit, extract, publish, distribute, or reproduce any part of this site for any commercial purpose.
We will take very seriously any access to or interference with this site with intent to deny, corrupt or damage or otherwise interfere with service from the Site or for other commercial purposes.
Accuracy and validity of information
We take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date.
If you suffer any loss to the extent that it has been caused by your reliance upon any errors or omissions contained in the content of our website, where we have been negligent in failing to remove or remedy any such errors or omissions then we are responsible to you.
However, we are not responsible for any losses in the following circumstances:
- If the information you put into our website is inaccurate or incomplete; or
- If you fail to disclose all the relevant facts to us.
Whilst we take all reasonable steps to ensure this website is always accessible, we will not be held liable for any losses due to our website being unavailable at any time or for any period where the cause of the failure is beyond our reasonable control. We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum.
In addition we are not responsible for any loss or damage caused by viruses or defects of any description as a result of your use of the website or to you downloading any material posted on it or a website linked to it. You must ensure that you use appropriate virus checking software.
Third party websites
This website may also contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any third party website.
We also do not guarantee that third party websites are free from viruses or anything else that could be infectious or destructive.
In addition to our liabilities which are outlined in the sections above we are also not responsible to you or liable for:
- any loss or damage you may suffer or incur in connection with your use of this website which is caused by any event where the cause is beyond our reasonable control; or
- any indirect loss or damage you suffer or incur as a result of your use of this website (including loss of business, or loss of profit or revenue) which was not foreseeable to us at the time when you used the website.
However, nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation.
We reserve the right to update these terms from time to time without notice to you. We recommend you regularly revisit this page to ensure you have seen and are aware of our latest terms.
Choice of law
English law shall govern the use of the website and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the English Courts.